Customer Of Size Southwest

admin29 March 2023Last Update :

Southwest Airlines’ Commitment to Comfortable Travel for Customers of Size

Imagine stepping onto an airplane and feeling a sense of assurance and comfort, regardless of your size. Southwest Airlines, one of the most renowned airlines in the United States, has taken steps to ensure that all passengers, including customers of size, have a pleasant and comfortable journey. In this blog post, we’ll explore Southwest Airlines’ “Customer of Size” policy, the challenges faced by passengers, and the airline’s commitment to providing inclusive and respectful travel experiences.

Understanding Southwest Airlines’ “Customer of Size” Policy

Southwest Airlines understands that passengers come in all shapes and sizes. That’s why they’ve implemented a “Customer of Size” policy to cater to the needs of those who may require additional space or assistance during their flight. This policy applies to passengers who fit the following criteria:

  • Requiring a Seatbelt Extender: If you find that the standard seatbelt doesn’t comfortably fasten around you, Southwest provides seatbelt extenders to ensure your safety and comfort.
  • Body Extending Beyond Armrests: If your body extends beyond the armrests of a single seat, you qualify as a “Customer of Size.”

This thoughtful policy ensures that you have the opportunity to travel comfortably without the need to purchase an extra ticket. Southwest’s ultimate goal is to make your journey as pleasant and hassle-free as possible.

Challenges Faced by Customers of Size

For customers of size, traveling by air can be a daunting experience, and Southwest Airlines, while committed to providing a positive experience, presents unique challenges. Let’s explore some of these challenges:

1. Seating Policy

Southwest Airlines operates on a unique first-come, first-served seating policy, which means passengers need to board the plane early to secure a seat that can comfortably accommodate their size. However, this process can be challenging for passengers who require extra time to board due to mobility issues or other disabilities.

2. Seat Size

Southwest’s planes are known for their narrow seats, which can be uncomfortable and even painful for passengers of size. While the airline offers seats with extra legroom for an additional fee, these seats are limited in number.

3. Lavatory Accessibility

Accessing the lavatory can be problematic for larger passengers due to the small size of Southwest’s lavatories. This issue becomes more pronounced on longer flights, where passengers may need to use the restroom multiple times.

4. Booking Additional Seats

While Southwest’s “Customer of Size” policy allows customers to purchase an extra seat at a discounted rate, the process can be cumbersome. Passengers must call Southwest’s customer service line to book the additional seat, and there’s no guarantee that it will be available on their desired flight.

5. Embarrassment and Discomfort

Some customers of size report feeling embarrassed or singled out when purchasing an extra seat or requesting a seatbelt extender. This can add to the stress of air travel and make the overall experience less enjoyable.

Tips for Comfortable Travel on Southwest Airlines as a Customer of Size

Despite the challenges, Southwest Airlines strives to create a comfortable and inclusive travel environment. As a customer of size, there are steps you can take to ensure a more pleasant journey:

  1. Choose Your Seat: Since Southwest doesn’t have assigned seating, pick an aisle or window seat for more space.
  2. Pre-Boarding: Take advantage of pre-boarding if you need extra time or assistance.
  3. Dress Comfortably: Wear loose-fitting clothing that allows for movement and comfort.
  4. Bring Your Own Snacks and Drinks: This ensures that you have something to eat and drink that meets your dietary needs and preferences.
  5. Take Breaks: Stretch your legs and move around during the flight to avoid stiffness and discomfort.

Southwest Airlines is committed to providing a comfortable experience for all passengers, and with a few preparations, you can make your journey more enjoyable.

Southwest Airlines’ Policies and Accommodations for Customers of Size

Southwest Airlines is renowned for its customer-friendly policies, including those specifically designed to accommodate customers of size. Here’s a closer look at these policies:

  • “Customer of Size” Policy: Southwest’s “Customer of Size” policy allows passengers to purchase an additional seat at a discounted rate if they cannot comfortably fit into one seat. This ensures that passengers have the space they need without the added cost of an extra ticket.
  • Pre-Boarding: Pre-boarding is available to passengers who need extra time or assistance to board the plane, including customers of size. This gives you the opportunity to select your seat before the rush of general boarding.
  • Seatbelt Extenders: Southwest offers larger seatbelt extenders for passengers who require them, free of charge. This simple yet important accommodation ensures the safety and comfort of passengers of size.
  • Larger Seating Options: Southwest has introduced planes with larger seats and removed armrests to provide more space for passengers. The airline is committed to making their cabins more comfortable for everyone.

Southwest’s policies and accommodations for customers of size are a testament to their dedication to inclusive and respectful air travel.

Personal Experiences Flying with Southwest Airlines as a Customer of Size

Let’s dive into the personal experiences of travelers who have flown with Southwest Airlines as customers of size. These firsthand accounts shed light on the airline’s efforts to provide a comfortable journey.

One traveler shared their experience of discreetly receiving a seatbelt extender from a flight attendant. The ease and lack of embarrassment associated with this simple request made a significant difference in their comfort during the flight.

In another instance, a customer opted to purchase an additional seat to ensure their own comfort and that of their fellow passengers. Southwest’s straightforward process for acquiring an extra seat at a discounted rate made the decision a hassle-free one.

A key highlight of flying with Southwest as a customer of size is the respectful and sensitive treatment by the airline’s staff. The availability of pre-boarding for those who need it and discreet distribution of seatbelt extenders contribute to a more comfortable experience.

These experiences illustrate Southwest’s dedication to providing passengers of size with a comfortable and inclusive journey. While there may still be challenges to overcome, the airline’s approach to customer service sets a positive example for the industry.


Southwest Airlines has made significant strides in ensuring that air travel is comfortable and inclusive for customers of size. Their “Customer of Size” policy, commitment to pre-boarding, availability of seatbelt extenders, and the introduction of larger seating options are all steps in the right direction.

Traveling as a customer of size no longer needs to be a daunting experience. By choosing the right seat, communicating your needs to the airline staff, dressing comfortably, bringing your snacks and drinks, and taking breaks during the flight, you can ensure a safe and comfortable journey. Southwest Airlines is dedicated to providing a positive travel experience for all passengers, and as a customer of size, you can rest assured that they will do everything they can to make your flight as comfortable as possible.

Southwest Airlines’ policies and accommodations for customers of size are a shining example of the airline industry’s potential to create a more inclusive and respectful environment for all passengers. The journey towards universal comfort and inclusivity in air travel is ongoing, but with each positive experience, we move one step closer to achieving this goal. Southwest Airlines, through its commitment to accommodating customers of size, is leading the way for the industry.

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